Refund Policy
Effective Date: 21 October 2025
At ACP Global Digital, we are committed to providing high-quality digital solutions and customer satisfaction. However, due to the nature of our services, we maintain the following refund policy:
1. Service-Based Refunds
We offer a 30-day refund window from the date of service delivery. If you are not satisfied with the service provided, you may request a refund within this period. Refunds will only be issued if:
- The service was not delivered as agreed
- The project did not meet outlined requirements
- There was an error or duplicate payment
Refund requests must be submitted in writing within 30 days of the completion or receipt of service.
2. Non-Refundable Items
The following are non-refundable:
- Custom development or design work
- Consultation fees
- Third-party software or plugin fees purchased on your behalf
- Completed digital marketing campaigns (ads, email, SEO work, etc.)
3. Dispute Resolution
If you are dissatisfied with our service, we encourage you to contact our support team at info@acpglobaldigitalinc.com so we can resolve the issue promptly. We’re here to help.
4. Contact Us
For questions about this policy or to request a refund (if eligible), please reach out to:
ACP Tech Solutions
Email: info@acpglobaldigitalinc.com
Phone: (203) 623-6197
Website: acpglobaldigitalinc.com